Effective Date: 1 March 2025
Thank you for shopping at Lara Furniture. If you are not entirely satisfied with your purchase, we’re here to help!
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Hazardous materials or flammable liquids/gases.
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Partial Refunds
In some cases, only partial refunds may be granted:
- Books with obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company. It may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at orders@larafurniture.uk.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email office@larafurniture.uk and send your item to:
📍 67 Fernhead Road, London, W3E9Y
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
- You’ll receive a gift credit for the value of your return.
- Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver, and they will be notified of your return.
Shipping Returns
To return your product, please mail it to:
📍 67 Fernhead Road, London, W3E9Y
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For more expensive items, we recommend:
- Using a trackable shipping service.
- Purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
Need Help?
If you have any questions about our Refund and Returns Policy, please contact us at: